- Hire family
- Hard worked never killed anyone
- Get the right people on the bus
- Every person in the business is in sales
I always go back to this moment when I was driving my son to school one morning. It was 1999 and he was 5, probably a month into kindergarten, a time when cell phones were still pretty bulky and wireless data still in its nascence. Edward reaches for my laptop, opens it and exclaims “Dad the internet isn’t working!”
While this means nothing today; accessing the internet on a laptop, in a car, for a 5 year old in 1999 was almost sacrilegious, it was in that moment that I realized it isn’t what you know, how large a company you are, or how much or how well you sell that makes a successful business. The one who succeeds is, in fact, the one who best addresses his customers’ needs. While I’ll be forever forever grateful to those who have ever given me advice, guidance, or help in any way, this single rule has proven to be the critical key to success in the business world. In a world devoid of constants, there are still some things that never change…